Curated OER
Customer Service Skills
Students discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
EngageNY
Why Do Banks Pay YOU to Provide Their Services?
How does a bank make money? That is the question at the based of a lesson that explores the methods banks use to calculate interest. Groups compare the linear simple interest pattern with the exponential compound interest pattern.
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Curated OER
Manners and Etiquette Day 2
Practice correct table setting procedures and identify acceptable manners and etiquette skills to be used with meal service. Your class will practice table manners and introductions and create a real working atmosphere with customers....
National Science Teacher Association
Middle School Sampler: Science
Focus on inquiry-based learning in your science class with a series of activities designed for middle schoolers. A helpful packet samples four different texts, which include activities about predator-prey relationships, Earth's axis...
Curated OER
Paws in Jobland: Shopping Center Quiz
Students develop research skills and the use of computer-based information. In this career lesson plan, students understand the variety of jobs there are in an area of work.
Curated OER
Water Usage
Discuss how much water an individual might use for a shower, brushing teeth, and other activities. The website containing actual water use data for comparison is not valid, but perhaps you can find another by a quick internet search. At...
Curated OER
ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
Curated OER
Salem's Maritime History: A History of our New Nation
Eighth graders examine the impact of Salem's maritime trade on America. Using primary source documents, they identify the use of expanding the number of products available and how it affected the economy. They write an essay discussing...
Curated OER
Summertime -- Camping Memory Game
Students discuss the items needed to camp outside. They identify objects in a backpack and tell what the item could be used for. They hide the objects throughout the room and they are to find them.
Curated OER
Exploring Diversity: What We Share and How We Differ
Young scholars discuss the amount of diversity at their school. They examine a culture other than their own and share it with their classmates. They discuss the importance of diversity to end the lesson.
Curated OER
What Do Salt Trucks Do?
Students predict what will happen to ice when salt is put on it. They make observations and discuss what actually happened to the ice. They relate their experiment to the salt trucks they see on the street.
Curated OER
Weather -- Snowmen in May
Students are read the story "Snowballs" and discuss what the conditions must be for it to snow. They make snowmen out of snow when it snows outside. They discover what happens to their snowmen when they take them inside.
Curated OER
The Art of Growing Things
Students discuss how the Pilgrims brought seeds, from England, into the new settlements and explore the history of seed nurseries. After observing packets of seeds and their contents, students list information found on the packets and...