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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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Customer Service Skills
Learners discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
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Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
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Know Your Telephone
Students describe the parts of a cell phone and role-play a phone call to a customer service representative. They compare/contrast the price of owning and using a cell phone in the U.S. and Venezuela.
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Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...
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Demonstrate Selling Skills in Travel and Tourism Contexts
Learners examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
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Transparent Shoebox Dig
Take this simulated archaeological dig one layer at a time with your young pupils to encourage observation, critical thinking, and careful attention. Using a transparent box full of layers of sand and artifacts, pupils examine the...
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The Perfect Pet
Students take on role of an associate in a pet shop and help imaginary customers compare pets for sale.
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Communication Skills in Employment Situations
Students enhance their oral and written communication skill while preparing their interviewing skills. They create landscape designs using appropriate proportion and plant symbols.
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The Season of Spring
Students perform a story from Greek mythology of how spring came to be. In this performing arts lesson plan, students study the play of Persephone and use instruments and dance to put on a performance.
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Developing Good Written Communication Skills and the Word Processing Student
Students are introduced to the skills needed to complete a word processing assignment. In groups, they identify the reasons why it is important to communicate in different situations and participate in role-playing exercises. They...
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ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
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Catalog Shopping
Students, in groups, "shop" for eleven different items in a large mail order catalog. They locate the items and complete the order form. As a class, they discuss ways to find things more quickly.
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A Lesson To Accompany "The First Bank of the United States: A Chapter in the History of Central Banking"
Here is an interesting topic. Learners examine the economics that led to the founding of the First Bank of America. They participate in a reader's theater experience depicting the debate between Alexander Hamilton and Thomas Jefferson...
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Using and Paying for Electricity: Talking About Your Bill
Students practice using vocabulary associated with an electric bill. They conjugate verbs into the different tenses. They participate in a role-play in which they practice pronouncing the words.
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Maori Stick Game
Students explore Maori culture in the New Zealand area and play the Maori Stick Game.