Curated OER
Consumer Complaint Menu Role-play
In this role play instructional activity, students participate in a role play about a consumer complaint in a restaurant. Students complete 5 steps in the role play.
Curated OER
Letters of Compliment and Complaint
Students practice writing letters of compliments and complaints about products they use. They use standard business format for the letters and are expected to have them reviewed by a peer. They mail the letters in and wait for responses.
Curated OER
Talk-About-It
Learners identify and interpret how it is important to know class rules and the difference between "Big" and "Small" problems. They identify what the problem is, how the problem makes them feel, how the problem was solved, and how to...
Other
Business Correspondence: Complaint and Adjustment Letter
This example provides a brief overview describing what a complaint letter is and how to properly write one.
Other
Complaint Letter: Example
A sample of a complaint letter with components necessary to complete successful coorespondence.
Letter Writing Guide
How to Write a Complaint Letter
This student and teacher-friendly site contains a rationale for writing a letter of complaint and provides tips for writing one. In addition, the format for writing a letter of complaint is included.
Letter Writing Guide
Sample Complaint Letter
This student-friendly site provides a well-written complaint letter exemplar.