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Synergy Publishing: Listening: The Silent Side of Communication
Five steps to improving listening skills so that you understand what someone is trying to communicate to you and respond effectively.
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California Polytechnic State University: Listening Skill
This site from the California Polytechnic State University provides a concise and well done guide to listening that coveys what the instructor has to say, as well as the tasks of the listener. Good advice, easy to download as a one page...