Sophia Learning
Sophia: Ownership of the Resolution Process
At the end of this tutorial, the learner will understand that much of the effectiveness of a conflict resolution process depends on the parties' feeling ownership and joint control of the process, and will be able to use techniques to...
Sophia Learning
Sophia: Private Meetings and Confidentiality
At the end of this tutorial, the learner will understand how and why to initiate private meetings with parties to a conflict and how to use information derived from those meetings. This includes the video "The Private Meeting and Using...