Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service: Checking Your Knowledge
For this job skills worksheet, students respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
3C Skills Collaborative
Skill Twenty: Sell Successfully
"Selling is important in all professions because it involves synthesizing information and persuading people." Rather than using this as a lesson on how to sell a product, this resource might best be used as an inquiry into what goes into...
Tutorials Point India Private
E-Commerce Tutorial
How does electronic commerce benefit organizations, customers, and society? Scholars read about e-commerce as it applies to modern business practices in an informative tutorial. Pupils also discover different types of business...
Curated OER
Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
Curated OER
Student Handout –People Helping
When you're in the workplace you need to know how to ask for and give help. Special needs individuals can look at each of the three workplace pictures and use the provided questions to practice asking for help. There are three questions...
Curated OER
Marketing Research Projects
Young scholars research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...
North Carolina Department of Public Instruction
What Is A Bank?
You're never too young to learn about banking and personal finance. Use a set of seven banking lessons to teach middle schoolers about checking and savings accounts, interest rates, loans and credit cards, and safety deposit boxes.
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Texas Education Agency (TEA)
Analyzing the Sales Process
Make the sale! Using the informational resource, scholars learn how to analyze the sales process to maximize profits. They design a poster depicting Maslow's Hierarchy of Needs, and then combine forces to create a PowerPoint presentation...
Curated OER
The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
Curated OER
Communication Skills in Employment Situations
Students enhance their oral and written communication skill while preparing their interviewing skills. They create landscape designs using appropriate proportion and plant symbols.
Curated OER
Manners and Etiquette Day 2
Practice correct table setting procedures and identify acceptable manners and etiquette skills to be used with meal service. Your class will practice table manners and introductions and create a real working atmosphere with customers....
Workforce Solutions
Workforce Solutions 2-3 Lessons
Four lessons and an at-home connection examine 12 jobs. Beginning with an interactive map, scholars view and discuss each one within their small group. Groups focus on the products provided and on their scarcity. Finally, pupils look...
Workforce Solutions
Workforce Solutions K-1 Lessons
Three lessons and one at-home connection explore 12 professions. In the first lesson, scholars examine an online map that displays all 12 careers alongside a video. Lesson two challenges class members to choose two of those careers to...
Visa
Consumer Awareness
Help your pupils become wise consumers and avoid becoming targets for consumer scams and fraud. Here you'll find a PowerPoint presentation, instructional guidelines, worksheets, and suggested activities for developing shopper strategies...
Workforce Solutions
Networking Bingo
A game of Bingo gets scholars networking. Independently, participants complete the worksheet responding to each applicable prompt. With the group, peers roam the room to network in search of similar answers.
National Science Teacher Association
Middle School Sampler: Science
Focus on inquiry-based learning in your science class with a series of activities designed for middle schoolers. A helpful packet samples four different texts, which include activities about predator-prey relationships, Earth's axis...
Curated OER
Strategic Planning - Lesson Plan: 2 x 1 hour lessons
Students view a Powerpoint presentation about strategic planning. Students use a case study to analyze the strategies used by Tesco, a successful UK business.
Curated OER
Paws in Jobland: Shopping Center Quiz
Students develop research skills and the use of computer-based information. In this career lesson plan, students understand the variety of jobs there are in an area of work.
Curated OER
How Can Entrepreneurs Control Costs?
Students calculate fixed and variable costs. For this costs lesson, students read a case study about an entrepreneur and her business costs. Individuals complete the provided worksheets to find costs and make related business decisions....