Curated OER
Telephone Etiquette & Procedures
Learners are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the lesson, they watch a PowerPoint presentation...
Randall Davis
Esl Cyber Listening Lab: Basic English Quiz: Telephone Conversations
A social listening exercise designed for English language learners. The exercise requires students to listen to short audio clips of typical questions and remarks that they might hear on the telephone. Then learners choose an appropriate...