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Gartner: Gartner Identifies the Top 10 Strategic Technology Trends for 2020
Highlights the top strategic technology trends that organizations need to explore in 2020. Analysts presented their findings during an IT Symposium. These trends were predicted prior to the societal upheaval caused by the pandemic....
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Hub Spot: 14 Ways Technology Will Affect the Future of Customer Service
The progress of video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service, and even customer success itself, all present the potential for big changes in the day-to-day workings of customer...