Hub Spot: 14 Ways Technology Will Affect the Future of Customer Service

The progress of video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service, and even customer success itself, all present the potential for big changes in the day-to-day workings of customer success practitioners. Much of the adoption of these technologies is driven by customer demand and market competition. Read how these new technologies are changing the nature of customer service.