Curated OER
The Phone is for You/Wrong Number
Review basic phone etiquette with your English language learners. There are two example conversations shown. Now, create a few examples of your own!
Curated OER
Telephone English
In this telephone etiquette worksheet, students will focus on words or phrases used over the phone. Students will read 7 questions or phrases and choose the correct answer or response to each.
Other
Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
Other
Live Career: Proper Phone Interview Etiquette Can Propel You to the Next Step
Although targeted at those doing phone interviews as part of a job search, the etiquette tips in this article would serve a journalist well. Focus on contact, follow-up, and how to seem organized and prepared.
College Grad
College Grad: Job Search Central
Resource explains how to set up a "control center" to organize your job search much like a business.
Randall Davis
Esl Cyber Listening Lab: Basic English Quiz: Telephone Conversations
A social listening exercise designed for English language learners. The exercise requires students to listen to short audio clips of typical questions and remarks that they might hear on the telephone. Then learners choose an appropriate...