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Handout

Dj Zone: What to Say When Someone Calls

Curated by ACT

This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.

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Concepts
social skills
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Additional Tags
communication skills, telephone etiquette, telephone manners, telephone phrases, telephone skills, answering the phone, poor phone behavior, telemarketing strategy, telephone communications
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Classroom Considerations
  • Knovation Readability Score: 2 (1 low difficulty, 5 high difficulty)
  • This resource is only available on an unencrypted HTTP website.It should be fine for general use, but don’t use it to share any personally identifiable information