Curated OER
Manners at Work: Corporate Etiquette Study Guide
Although this study guide is meant to accompany a 20 minute video which is not included, the pre-test, role-play exercise, and the phone and electronic communication etiquette rules are of value.
Other
Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
College Grad
College Grad: Job Search Central
Resource explains how to set up a "control center" to organize your job search much like a business.