Curated OER
Telephone English
In this telephone etiquette worksheet, students will focus on words or phrases used over the phone. Students will read 7 questions or phrases and choose the correct answer or response to each.
Curated OER
Manners at Work: Corporate Etiquette Study Guide
Although this study guide is meant to accompany a 20 minute video which is not included, the pre-test, role-play exercise, and the phone and electronic communication etiquette rules are of value.
Curated OER
Telephone Etiquette & Procedures
Young scholars are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the instructional activity, they watch a...
Curated OER
The Phone is for You/Wrong Number
Review basic phone etiquette with your English language learners. There are two example conversations shown. Now, create a few examples of your own!
Curated OER
ESL: Using the Telephone
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
Curated OER
The Social Skill of Communication
Fifth graders explore communication by analyzing manners. In this social skills activity, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
Curated OER
Mobile Phones
Why do we use phones? How does our language change on the phone? Learners practice phone conversations with the dialogues provided. They practice written phone dialogues with a partner, and create and perform phone conversations to...
Curated OER
S'More Mores
Students consider social practices common to their target language. They work in pairs to research social practices common to the target language society that differ from those in the United States. They prepare a three-minute...
Other
Live Career: Proper Phone Interview Etiquette Can Propel You to the Next Step
Although targeted at those doing phone interviews as part of a job search, the etiquette tips in this article would serve a journalist well. Focus on contact, follow-up, and how to seem organized and prepared.
Amby Duncan-Carr
Amby: Telephone Communications
Do you need to make a professional phone call? Before you pick up the phone, explore these telephone skills that allow you to communicate like a pro.
Randall Davis
Esl Cyber Listening Lab: Basic English Quiz: Telephone Conversations
A social listening exercise designed for English language learners. The exercise requires students to listen to short audio clips of typical questions and remarks that they might hear on the telephone. Then learners choose an appropriate...
Other
Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
Other
How to Create a Great First Impression
This site describes how to make good initial immpressions by developing adequate telephone skills. Students who practice these skills will be more prepared for job interviews and careers.
College Grad
College Grad: Job Search Central
Resource explains how to set up a "control center" to organize your job search much like a business.
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