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Lesson Plan
Curated OER

Telephone Etiquette & Procedures

For Teachers 9th - 12th
Students are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the lesson, they watch a PowerPoint presentation...
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Organizer
Curated OER

The Phone is for You/Wrong Number

For Students 3rd - 6th
Review basic phone etiquette with your English language learners. There are two example conversations shown. Now, create a few examples of your own! 
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Lesson Plan
Curated OER

ESL: Using the Telephone

For Teachers 12th
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
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Lesson Plan
Curated OER

The Social Skill of Communication

For Teachers 5th
Fifth graders explore communication by analyzing manners. In this social skills lesson, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
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Lesson Plan
Curated OER

Mobile Phones

For Teachers 5th - 9th
Why do we use phones? How does our language change on the phone? Learners practice phone conversations with the dialogues provided. They practice written phone dialogues with a partner, and create and perform phone conversations to...
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Article
Other

Live Career: Proper Phone Interview Etiquette Can Propel You to the Next Step

For Students 9th - 10th Standards
Although targeted at those doing phone interviews as part of a job search, the etiquette tips in this article would serve a journalist well. Focus on contact, follow-up, and how to seem organized and prepared.
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Unknown Type
Randall Davis

Esl Cyber Listening Lab: Basic English Quiz: Telephone Conversations

For Students 3rd - 8th
A social listening exercise designed for English language learners. The exercise requires students to listen to short audio clips of typical questions and remarks that they might hear on the telephone. Then learners choose an appropriate...
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Handout
Other

Dj Zone: What to Say When Someone Calls

For Students 9th - 10th
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.

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