Curated OER
Telephone Etiquette & Procedures
Students are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the lesson, they watch a PowerPoint presentation...
Curated OER
The Phone is for You/Wrong Number
Review basic phone etiquette with your English language learners. There are two example conversations shown. Now, create a few examples of your own!
Curated OER
ESL: Using the Telephone
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
Curated OER
The Social Skill of Communication
Fifth graders explore communication by analyzing manners. In this social skills lesson, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
Curated OER
Mobile Phones
Why do we use phones? How does our language change on the phone? Learners practice phone conversations with the dialogues provided. They practice written phone dialogues with a partner, and create and perform phone conversations to...
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Live Career: Proper Phone Interview Etiquette Can Propel You to the Next Step
Although targeted at those doing phone interviews as part of a job search, the etiquette tips in this article would serve a journalist well. Focus on contact, follow-up, and how to seem organized and prepared.
Randall Davis
Esl Cyber Listening Lab: Basic English Quiz: Telephone Conversations
A social listening exercise designed for English language learners. The exercise requires students to listen to short audio clips of typical questions and remarks that they might hear on the telephone. Then learners choose an appropriate...
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Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
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